Account Administration & Billing
Payment & Billing Information
Customer-facing recurring payment options, processing fee policies, authorization terms, and privacy safeguards.
Pricing varies by region. Please contact your sales representative for current regional pricing.
Security & Privacy Notice
This Client Guide does not collect or store bank-account or credit-card information.
This website is strictly informational. Never submit bank account numbers, routing numbers, credit-card numbers, CVV codes, or payment signatures through this site.
Payment Options
Recurring payments and account settlement may be established using either of the following methods:
- ACH bank transfer (checking or savings account)
- Credit card
Processing Fees
Processing fee structure under the recurring payment authorization policy:
- ACH (checking / savings): No processing fee (0%)
- Credit card: 3% processing fee applies to credit-card payments
Recurring Payment Authorization Terms
Key terms governing authorized recurring billing for dental office accounts:
- Recurring charges correspond to amounts due according to your invoices and statements
- A payment receipt is emailed to your office when a payment is processed
- If a recurring payment amount or scheduled billing date changes, at least 10 days notice is provided
- Written authorization remains effective until cancelled in writing
- Account changes or termination requests should be submitted at least 15 days before the next billing date
- If a scheduled payment falls on a weekend or holiday, it may be processed on the next business day
Returned ACH & Non-Sufficient Funds (NSF)
Handling of returned or unsuccessful ACH transactions under the authorization form:
- NSF (non-sufficient funds) ACH transactions may be retried within 30 days
- A $30 returned-payment fee may apply according to the payment authorization form