Frequently Asked Questions

Depending on the case, include a completed Rx (tooth number or arch, requested restoration/appliance, material, shade, requested due date, and special instructions) along with the preparation scan or physical impression, opposing arch, bite registration, and any applicable photos, implant details, or existing appliance/provisional references. Not every item is mandatory for every product.

Yes. We accept digital cases from major intraoral scanning systems. Contact your lab representative for the correct connection details for your office.

During intake review, the laboratory checks whether core records (such as bite, opposing arch, shade, implant/scan-body details, or a clear Rx) are present. If critical information is missing or unclear, the case may pause while the lab contacts your office for clarification rather than guessing. Sending complete records helps prevent avoidable delays.

Your office can establish standing preferences for communication, shade guide system, digital design approval, unclear-record handling, occlusion, interproximal contacts, crown & bridge contours, implant options, and removable/appliance details. Instructions follow a clear hierarchy: (1) Case-specific Rx instructions, (2) Established office/doctor preferences, and (3) Lab defaults when no preference has been supplied. Any clinically significant change always requires doctor/office confirmation.

Yes. Your office can specify standing preferences to receive digital designs for approval on categories such as Smile Design, Anterior cases, All-on-X / Full Arch, Complex Implant cases, or Long-span bridges, or you can request design approval on an individual case Rx.

An implant submission typically requires the implant system/brand, platform/connection, tooth number, scan body (or physical impression coping), arch/soft-tissue scan or impression, opposing arch, bite registration, shade, restoration type (screw-retained vs. cement-retained; stock vs. customized abutment), and doctor instructions. If you are unsure which scan body, platform, or workflow applies, confirm with the technical team before submitting.

All-on-X / Full Arch cases may require implant-position records, an intraoral / soft-tissue scan, opposing arch, bite registration / VDO, existing provisional records, clinical photos, photogrammetry where applicable, and other stage-specific references. Because full-arch workflows vary by implant system, restorative level, and scanning system, confirm the required workflow with the lab before scanning.

In a full-arch workflow, an intraoral scan captures the oral anatomy, soft-tissue contours, opposing arch, and bite relationships, whereas photogrammetry captures the geometric implant-position relationship across the implants. Photogrammetry does not replace every other record.

A Multi-Unit Abutment (MUA) is a prosthetic abutment commonly used in full-arch workflows to create a restorative interface above the implants. A Ti-base is a metal interface used in some implant-supported designs to connect a restoration to the implant or abutment platform. A PMMA Temporary / Prototype is a provisional restoration that may be used during some workflows to evaluate esthetics, phonetics, and occlusion before the final restoration.

With a written Payment Authorization Form on file, recurring charges correspond to amounts due under your invoices/statements and a receipt is emailed after processing. If the payment amount or date changes, at least 10 days notice is provided. Authorization stays effective until cancelled in writing, and account changes or termination should be submitted at least 15 days before the next billing date. Weekend or holiday scheduled payments may process on the next business day. NSF ACH transactions may be retried within 30 days and a $30 returned-payment fee may apply. This website does not collect or store bank or card details online.

Yes. Under the recurring payment authorization policy, ACH payments have no processing fee, while credit-card payments have a 3% processing fee.

Turnaround varies by product, case complexity, record completeness, and workflow. Please confirm expected timing with your lab contact before scheduling the patient.