Laboratory Workflow & Transparency

Six-Stage Laboratory Journey

1. 1

   Records

   Practice

   Your office submits the prescription (Rx) together with the required digital scans or physical impressions, opposing arch, bite record, shade, and any applicable implant or photo records.

   Key Checkpoint:Rx instructions and required clinical records submitted for the requested restoration or stage.
2. 2

   Intake Review

   Laboratory

   Upon receipt, the laboratory reviews whether the core records needed to begin the case are present and legible.

   Key Checkpoint:Possible missing items checked during intake include: bite, opposing arch, shade, implant information, scan-body information, clear Rx, and photos/reference where needed.
3. 3

   Clarification

   Collaboration

   If critical information is missing or unclear, the case may pause while the lab contacts the office according to your communication preferences. Complete information helps prevent avoidable delays.

   Key Checkpoint:Office or doctor confirms any missing record, unclear margin/scan, or restorative question before fabrication proceeds.
4. 4

   Design / Production

   Laboratory

   Technicians design and fabricate the restoration or appliance following the case Rx, established office preferences, and applicable digital or bench stages.

   Key Checkpoint:Digital design approval is sent when requested on the Rx or specified in the office's standing preferences.
5. 5

   Quality Control

   Laboratory

   Before dispatch, bench quality control reviews the completed restoration or appliance against the prescription and submitted records.

   Key Checkpoint:QC review covers fit, contacts, occlusion, shade/esthetics, finish, completeness, prescription alignment, and applicable components.
6. 6

   Delivery / Follow-Up

   Collaboration

   The case is packaged and delivered to the office. After delivery, the office may share feedback regarding seating, adjustment, shade, design, or remake/redo questions.

   Key Checkpoint:Post-delivery feedback helps support ongoing consistency across future cases.