Client Onboarding & Reference Guide
Dental Lab Client Guide
Practical information for dental offices.
Understand available restorative and appliance services, how to prepare and send a case, what happens during the laboratory workflow, how standing office preferences work, and where to find payment and support information.
Reference Modules
Explore the Client Guide
Navigate directly to key onboarding steps, clinical checklists, and operational workflows.
Start Working With Us
A concise orientation explaining how a dental office sets up communication, preferences, and case submission.
Restorative Products
Explore Crown & Implant, Removable & Surgical Guide, All-on-X & Smile Makeovers, and Appliances & Clear Aligner categories.
Send a Case Checklists
Practical record checklists for digital and physical submissions across Crown & Bridge, Implant, and Full Arch / All-on-X cases.
Lab Workflow Stages
Follow each stage from Records and Intake Review through Clarification, Design / Production, Quality Control, and Delivery.
Your Lab Preferences
See how case-specific Rx instructions, standing office preferences, and lab defaults work together.
Payment & Billing
Review ACH and credit-card recurring payment authorization terms, processing fee rules, and billing notices.
Support
Customer Support & Assistance
Dedicated laboratory assistance channels for case triage, digital scanner setups, and billing inquiries.
Case Support & Inquiries
ChannelQuestions regarding active cases, clinical instructions, margin clarifications, or shade confirmations.
Contact details will be published upon lab verification. Please connect with your primary lab representative.
Technical & Scanner Support
ChannelAssistance with intraoral scanner portal connections (iTero, 3Shape, Medit, Carestream) and digital file submission.
Dedicated portal handles and scanner IDs will be added from verified lab materials.
Account & Billing Inquiries
ChannelQuestions regarding monthly statements, credit card / ACH authorization, and invoice receipt copies.
Billing contact details will be added from approved customer policy documents.
New Account Onboarding
ChannelPractices preparing to send their first case or establishing regular courier pickups.
Onboarding contacts and starter kit requests will be added from approved materials.
Shipping & Courier Coordination
ChannelArranging local box pickup, tracking in-transit cases, or requesting pre-printed shipping labels.
Courier dispatch numbers and pickup cutoff schedules will be provided from approved materials.